We understand that looking at a picture of a product online is not always the same as seeing it in real life - and that sometimes the item in which you have bought is not how you had hoped or imagined it would be.
For this reason we offer a money back guarantee, which means that if you have a product delivered and wish to return it, you can return it to us within 14 days and we will issue a refund to you. We won't hassle you for returning, but you'll appreciate we may ask why merely for quality assurance purposes.
This helps to take the risk out of buying our products online, and allows you to see products in your home before deciding on whether to keep them. You are of course welcome to come and visit us at our studio in Wiltshire, should you wish to see some examples of our products before making a purchase. Viewings are by appointment, so please contact us to arrange.
Return delivery must be arranged and paid for by the customer, and items must be returned unused and in the original packaging, This includes the need to re-wrap with plastic wrap to help ensure it is returned without any damage. A refund will be issued upon the safe return of the item(s), minus a fair fee, commensurate with the costs we incurred to ship to you (typically £85).
Please take a moment to read our T&C's further info on returns and cancellations before purchasing.
For this reason we offer a money back guarantee, which means that if you have a product delivered and wish to return it, you can return it to us within 14 days and we will issue a refund to you. We won't hassle you for returning, but you'll appreciate we may ask why merely for quality assurance purposes.
This helps to take the risk out of buying our products online, and allows you to see products in your home before deciding on whether to keep them. You are of course welcome to come and visit us at our studio in Wiltshire, should you wish to see some examples of our products before making a purchase. Viewings are by appointment, so please contact us to arrange.
Return delivery must be arranged and paid for by the customer, and items must be returned unused and in the original packaging, This includes the need to re-wrap with plastic wrap to help ensure it is returned without any damage. A refund will be issued upon the safe return of the item(s), minus a fair fee, commensurate with the costs we incurred to ship to you (typically £85).
Please take a moment to read our T&C's further info on returns and cancellations before purchasing.